Shipping
Experience hassle-free delivery when you order from Eyes by Design. We take pride in ensuring your purchases reach you promptly and securely. Our exclusive shipping partner is Australia Post, known for its efficient and dependable service.
Our shipping costs are simple: $14 flat rate shipping Australia-wide, reduced to $5 for orders over $250, or free when you choose in-store pickup at our practice.
We process most orders from our NSW location within two business days (excluding weekends and public holidays). For information about Australia Post’s current shipping times, see here: https://auspost.com.au/service-updates/domestic-delivery-times
We’re committed to sustainability, using recyclable packaging materials like boxes with eco-friendly filler or padded mail bags. To facilitate smooth delivery, we include an ‘Authority to Leave’ instruction on all parcels. If you’re often away from home, consider using a work address for delivery.
These shipping rates and the $250 threshold apply to physical products only. Digital products, such as The Dry Eye Relief Guide, are delivered instantly by download and never incur a shipping charge — and their price doesn’t count towards the $250 threshold for reduced-rate shipping on physical items.
Delays
We will notify you if there are any unexpected delays with your order.
From time to time, contact lens shortages may occur Australia-wide, which can delay some contact lens orders. We will let you know if your order is affected and will usually offer you some free sample lenses while you wait for your order to arrive.
Urgent orders
If you have run out of contact lenses or broken your glasses and need some urgently, please email Support@eyesbydesign.com.au
Overseas shipping
At this time we only ship within Australia and are unable to deliver internationally.
In-Store Pickup
You can skip the shipping fees with free local pickup at our practice. After placing your order and selecting “Pickup in store,” your order will be prepared and ready for pick up within two business days. We will email you when your order is ready.
Please have your order confirmation email with you when you come.
And if we’re ever taking a break or on holiday, we’ll inform you upfront, ensuring transparency about dispatch timelines.
